Privacy Policy

1. Who We Are

CCSL Contracts Ltd
Invision House
Wilbury Way
Hitchin
Hertfordshire
SG4 0TY

Email: info@ccslcontractsltd.co.uk
Phone: 01462 416417

We are the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

Personal information you provide

• Name
• Email address
• Phone number
• Message content when you contact us through forms, email, or phone

Automatically collected information

• IP address
• Browser type and device information
• Pages visited and time spent on our website

This data is collected through analytics and security tools used on our website.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services
• Communicate with you about your enquiry
• Improve website performance and user experience
• Monitor website usage and security

We only collect data that is necessary and relevant.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent, when you submit an enquiry
• Legitimate interests, to respond to enquiries and run our business
• Legal obligations, where required by law

5. How We Store and Protect Your Data

We take appropriate technical and organisational steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Data submitted through our website is stored securely and only accessed by authorised persons.

6. Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may only be shared with trusted service providers where required to operate our website, such as hosting or analytics providers. These providers are required to keep your data secure and confidential.

We may also disclose information if required by law.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Analyse website traffic
• Improve website functionality
• Monitor performance and security

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

8. Google Services

We use Google Analytics and Google Search Console to understand how visitors use our website. These tools collect anonymised usage data and do not identify you personally.

Google reCAPTCHA v3 is used to protect our contact forms from spam and abuse.

9. Your Data Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us using the details above.

10. Data Retention

We keep personal data only for as long as necessary to fulfil its purpose or meet legal requirements. Enquiry data is not kept longer than needed.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@ccslcontractsltd.co.uk
Phone: 01462 416417